DOI: 10.33917/mic-5.112.2023.39-47

Целью исследования явилось описание одной из форм реализации стратегии маркетинга отношений, характерной для фармацевтической отрасли – стратегии Beyond the Pill. В статье описывается история возникновения стратегии, основные формы ее реализации, определена роль стратегии Beyond the pill в эпоху цифровизации и перехода здравоохранения на ценностно-ориентированный подход и приведен пример реализации стратегии на российском рынке. Выделены особенности и условия реализации стратегии маркетинга отношений на фармацевтическом рынке. Предложена система сбалансированных показателей для оценки результативности внедрения стратегии.

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