Experience in implementing the principles of client-centricity in the regions of Russia

DOI: 10.33917/mic-3.116.2024.81-89

The relevance of the research is due to the need to transition public administration and the process of providing public functions and services to a client-centered model based on ensuring effective interaction between the state, society and business. The experience of implementing a client-centric approach in a number of regions of Russia is analyzed and the authors came to the conclusion that despite the existing standards and requirements for the implementation of a client-centric approach in state and municipal management, the regions independently determine actions to implement these requirements. Recommendations aimed at rethinking public administration and improving its effectiveness are proposed.